Frequently Asked Questions

We added this page to help you with some of the most common questions, however this page is not meant to replace interaction with our event coordinators.  Please use these responses a guidelines and contact us with any questions on 215-860-7600.

• What is the difference between a Frame Tents, Pole Tents & Sailcloth Style Tents

Frame Tents consist of a fabric roof covers supported with aluminum structure, no center poles, making your entire area under the tent useable space; frame style tenting is the only style which can be aligned next to another structure.  A Pole tent, will have center poles, which will reduce some of your useable area under the tent structure.  Please note a pole tent cannot be placed on blacktop.  A Sailcloth Style Tent, is the newest structures to enter the market some of these tents, these are very similar to a pole tent, there are center poles, these tents have rounded ends and feature in many cases two heights of center poles creating that tiered look to the center.  Sailcloth style features a sail type stitching pattern work making for a unique look and feel.  Brillman's is proud to feature the Stillwater series as it features a stronger design & increased safety & anchoring utilizing a translucent vinyl to achieve the gorgeous look vs a traditional Sailcloth tent.

• Do I pay a daily charge for items that I rent like a rental car?

Rentals are for the event, generally this equates to a day, however a weekend is counted as a day.  For example if your party is Wednesday, if delivered on Tuesday and picked-up Thursday morning this is one rental fee, 1 charge for items rented.  Please contact us regarding longer term rates, such as weekly or 2 week periods.

• How much are the Delivery and Pickup Fees?

Pickup and Delivery fee amounts are based upon distance and difficulty.  Delivery or Pickups made to a commercial location to a floor other than ground or entry level will be subject to an additional labor fee based upon the constraints of the delivery (e.g. freight elevator, # of flights/stairs, etc.).  Delivery and Pickup fees are included on our free price quotes and available via phone from our event coordinators.

• How do I determine what size tent I need?

For some guidelines to help you in planning, please see our planning assistance pages.  The size of tent your require for your event is dependent on the type of event and what you want to have under the tent.  For example: a sit down dinner, with dance floor, band, and head table will require different space under the main tent than a buffet, dance floor, band and head table.  We recommend that you contact us to determine the best size tenting for your event. 

• What is the policy for deposits?

A Non-Refundable Retainer is required to secure your event date.  For events with a tent a 50% non-refundable retainer deposit is required to secure your event date, for non-tent events a 25% non-refundable retainer deposit is required to secure your event date.  These deposits are non-refundable in the unfortunate circumstance that your event is cancelled.  Please refer to your rentals contract for your exact payment due date schedule. Your retainers may be made via check, money order, Visa, Mastercard, American Express or Discover.

• What happens if an item is broken or damaged during my event?

You are responsible for the replacement fee for any broken, damaged or lost items.  When items are returned or picked-up they are counted and inspected.  Replacements costs can vary from as little as $2.75 to as high as $150.00 it is solely dependent on the item is damaged or lost.  To avoid confusion we place lost, broken and damaged items fees on a separate addendum contract to you. 

• Do you work with other facilities - such as Mountain Lakes House,  Morven Museum, the Trenton War Memorial, etc.?

Absolutely.  There are several facilities that we work with on a regular basis, and many facilities that we can deliver to or work with if you are looking at that facility for your event.  To find out if it is a regular facility we work with or if we can go there for you, please contact us on 215-860-7600 and ask for Mary Beth.  It is not unusual for us to deliver linens, overlays or chairs to a facility that maybe supplying everything else for your event.  We can even do a Sunday pickup from a facility if scheduled in advance for an additional labor fee.